UX Designer with a background in graphic design and customer support, focused on creating business-oriented solutions that deliver measurable impact. My approach combines user-centered thinking with a practical understanding of how design decisions influence adoption, engagement, and customer satisfaction.

Prior to transitioning into UX, I spent two years as a Technical Customer Support Specialist supporting UK customers. This experience shaped the way I design today - by developing strong empathy for users, advanced communication skills, and a deep understanding of how people interact with digital products under real-world constraints. Consistently achieving strong results in this role reinforced my focus on clear problem-solving, structured thinking, and delivering high-quality user experiences.

For several months now, I've been working as a Freelance UX/UI Designer, partnering with clients across industries — from an agricultural investment platform to a business consultancy — to design digital experiences that are clear, credible, and built to convert. I actively seek out businesses that need stronger digital presence, and I bring the same standard to every engagement: understand the problem deeply, then design with intent.